MSSP SOC teams run 24/7 security operations across multiple clients. We think the operational backbone that supports those teams shouldn't be an afterthought.
SOC Rotate exists to fix that. The only MSSP SOC scheduling tool built around how security operations actually work, multi-client, multi-tier, 24/7, with coverage requirements, not suggestions.
Working as an analyst at an MSSP SOC, I kept noticing the same thing: the rotation was being built manually, every month, in a spreadsheet. Healthcare had scheduling tools built for healthcare. Restaurants had tools built for restaurants. Security operations had Excel.
The frustration wasn't unique. Years earlier, a member had posted on Reddit asking whether SOC-specific scheduling software existed. Dozens of members replied that they were interested. Nobody had an answer.
A search for existing tools turned up generic shift schedulers from retail and healthcare - none of them aware of tier composition, rest period enforcement, or what it means when minimum staffing drops to one analyst on a night shift. The gap was real, and it was still open.
SOC Rotate is the answer to that thread.
Every SOC leader we spoke to had hit at least three of these. Most had hit all four.
Shift schedulers built for restaurants, retail, and healthcare are everywhere. None of them understand multi-client delivery, tier composition, on-call vs primary coverage, or the reality that minimum staffing in an MSSP SOC is a client SLA commitment, not a preference.
Most teams have a template. The problem is what happens as headcount grows and teams multiply. What worked for ten analysts across one team becomes a different problem entirely at thirty analysts across three. Every shift still built by hand, with no system understanding the downstream impact on coverage or tier balance.
When an analyst called out sick or submitted leave, there was no way to immediately see which shifts dropped below minimum, which colleagues were eligible to backfill, or whether the rotation was still safe to run. The gap showed up when someone was already missing.
Several MSSPs we spoke to had reached the point of building their own scheduling systems. Not because they wanted to - but because no existing tool understood their environment well enough to be worth using.
Not a list of features. A list of things that stop going wrong.
Every shift is auditable. Coverage gaps are caught before the rotation publishes, not after an analyst is already missing. Minimum staffing is a hard rule, not a suggestion.
The fairness ledger is visible to everyone. Analysts can see their own balance and the team's relative position. No black box, no favouritism, no disputes.
Leave, swaps, and callouts are handled without rebuilding the rotation. Every change shows its coverage impact before it is approved. The schedule stays intact.
No engagement metrics, no bloat, no features borrowed from restaurant scheduling. Everything in SOC Rotate exists because an MSSP SOC operation needs it.
Every feature ships with an MSSP SOC use case attached. If a generic scheduling tool already does it well, that's where we leave it.
Once published, every change is auditable, every gap is visible, and every override has a reason attached.
The fairness ledger is visible to the team. Trust comes from showing the work, not asking analysts to take the manager's word for it.
If we ping an analyst on their day off, it's because something genuinely needs them. No engagement metrics, no streaks, no nudges.
Your data stays yours. we don't sell access to it.
The people working the rotation know what's broken about it. We have a direct line from analyst feedback to product backlog.
Book a demo and we'll show you SLA-compliant schedules across all your accounts, generated in minutes. Every demo is run by someone who has worked an MSSP floor, not a sales script.