Automate analyst rotations, visualise coverage gaps, and end the last-minute scramble.
Built in conversation with SOC Managers and Analysts at leading MSSPs across EMEA, APAC and the Americas.
Manual scheduling doesn't fail on day one. It fails the day your operation outgrows it.
Generic scheduling software has no concept of SOC operations: analyst tiers, tier-based coverage, shift handovers, client SLAs, or follow-the-sun across offices.
Shift grids don't build themselves, and in a SOC they're not simple: 24/7 coverage, the right T1/T2/T3 mix on every shift, and nights, weekends and holidays spread fairly. Managers work all of it out by hand, every month.
When the schedule is only finished a week or two out, analysts can't plan leave, childcare or anything else around shifts that don't exist yet. Every late change lands on someone who had already made plans.
When nothing off the shelf fits, the fallback is building one in-house. That means hiring or contracting software developers, or pulling your own engineers off the work they were hired for. Either way it's months before it's usable, and a cost that keeps coming every time rotations, tiers or rules change.
A generic scheduler and SOC Rotate start from different assumptions about what a shift is.
Three steps replace the monthly scheduling ritual, and only the last one happens more than once.
Set your shift types and times, the minimum analysts per tier on each one, rest rules and holiday calendars.
One action builds the rotation for every analyst across the months ahead, respecting coverage minimums, rest windows and your working-time policy.
Leave, swaps, sick days. Every change shows what it does to coverage before it's approved, and you choose who covers the shift while you approve it.
Purpose-built for multi-client security delivery: tier-based coverage, fairness your analysts can audit, follow-the-sun hand-offs, and a full audit trail.
Describe a repeating pattern and the schedule runs forward from it, or state the demand and the rules and the solver builds a roster that meets them
Ask Iris who’s on call, whether next week has a gap, or how fairness landed this month, and get an answer from your own rota. Ask Iris to book leave, swap a shift or approve a request, and you confirm the change before anything happens.
Leave arrives with the shifts it empties and the people who could genuinely cover them. Swaps arrive with the rest check already done. Approving becomes a decision, not a calculation.
Nights, weekends and holidays score against weights you set, and every total comes apart into the parts that produced it. The argument about who always gets the weekends ends.
Every client carries its own SLA target and the offices that serve it, with coverage swept across all of them. Chain a client across offices and you see the hand-off gaps in minutes before you save, with a nightly sweep alerting both ends of a hole.
Open incidents, live hunts and escalation context are written down before anyone clocks off. Where a client moves between offices, the note moves with it.
No tiers and no feature locks. Every team gets the whole product and free onboarding, and your first office is included.
Priced per person and per office, with your first office included and onboarding free. Book a demo and we’ll send you the price in writing.
Have something specific to your SOC? Speak to sales.
Bring your team structure and we'll show you exactly how SOC Rotate handles your rotation, coverage rules and client accounts.